️STEPWATCH Customer Service Change Notice️. Hello, this is the STEPWATCH operations team.
21 Jun 2023, 04:05
⌚️STEPWATCH Customer Service Change Notice⌚️
Hello, this is the STEPWATCH operations team. In order to handle user issues more conveniently, we will be transitioning from Discord inquiries to email inquiries for troubleshooting.
Especially for account locks or any trouble-related issues, please contact us at the following email address:
👉Customer Service Contact Email: cs@stepwatch.io
To facilitate quick processing, please include the following information when sending an email
❗️Attached Information:
1️⃣Wallet address of your account
2️⃣Email address associated with your account
3️⃣Detailed description of the trouble issue Supporting images
⏳Response Time:
1️⃣For account-related inquiries (lock release, 2FA reset), each case will be processed within 24 hours of email submission (including weekends and public holidays).
2️⃣For major trouble issues, we will provide separate response time guidance.
Thank you for your attention and cooperation.